Customer Service Transformation Report

Dreaming Head worked on the concept, creative development, and art system for the Customer Service Transformation Report, used across all channels at Intercom to illustrate the current state of customer service.

PROJECT INFORMATION

"AI represents a “paradigm shift” – a disruption so great that it permanently changed the trajectory. We’ve moved beyond trends and into a transformed world of AI-first customer service, and we must learn to adapt in order to survive." The CS Transformation Report launched as a website to describe the new landscape of customer service. Dreaming Head creative developed and executed the key artwork used to represent the concepts in each chapter of the report. these works were used in all channels including print and social media.

CREDITS

Dreaming Head

Key Art Creative Development / Design / Motion Design

Intercom

Associate Creative Director:
Kevin Peth

Creative Director:
Ben Clark Scott Smith

Design:
Sam Wood M.C. Madrigal Ruben Griggs

Producer:
Karina Alvarez-Calderon